The Objective of the Program: To train “Quality Experts” who are competent to establish, manage and continuously improve the Management Systems Standards published by the International Organization for Standardization (ISO) as business modeling with today’s Strategic Management approach.
Participant Profile: It is suitable for the competence of experts, intermediate and senior managers within Total Quality Management and all staff appointed as Process Leaders.
The content of the program:
Quality Theory and ISO Perspective (6 hours)
History of quality, creating ISO awareness and perception of the impact of its principles on business performance.
Quality Management Approach (6 hours)
Determination of Quality Manager competencies, auditor competencies, personality types and the path to being a good Quality Manager. Measurement applications of Personality and Competency. Examples of Quality Team Optimization.
Problem Solving and Advanced Analysis Techniques (6 hours)
Applications of 8D and A3 methods, places of use of Decision Making and Analysis Techniques, methodologies and examples of application
Documentation and Process Management (6 hours)
Methodology, development, types of information documented in Management Systems, assessment of documented information to be prepared in accordance with the standards. Process Management and creating and managing process types.
Strategic Management Approach-Management by Goals (6 hours)
Connecting the operability of processes and documented information to strategies and developing a method for establishing a system and setting goals in line with the corporate performance. Briefing on Strategic Plan preparation.
Risk Management (ISO 31000) (6 hours)
Definition of Risks and Hazards, Risk and Hazard Management, Risk Assessment Techniques, Risk Assessment Steps, Analysis of Existing and Probable Risks in Your Business
Risk Assessment Matrix, Establishing the Risk Assessment Team, Taking the Necessary Measures Against the Identified Risks, Reviewing the Risks After the Implementations, Establishing an Effective Mechanism for the Risk Management
ISO 9001: 2015 Quality Management System (6 hours)
Due to the structure of Anex SL, within the scope of the standard’s PDCA (plan-do-check-act) cycle; Explaining by exemplifying on the basis of the institution, the requirements of the items such as the content of the organization-Leadership-Planning-Support-Operation-Performance Monitoring-Continuous Improvement.
ISO 19011: 2018 Audit System (12 hours)
Defense, Financial Audit structures and related standards, Internal Auditor features, concepts, audit systematics and audit risks, which are the underlying matters of audit standards. A ” Certificate of Internal Auditor ” can be obtained following the exam to be held after the Standard Training.
ISO 45001: 2018 Occupational Health and Safety Management System (6 hours)
The process of transition from OHSAS 18001 to ISO 45001, Standard requirements of Occupational Health and Safety (OHS) Management System, the application methods of the standard for effective OHS management
ISO 14001: 2015 Environmental Management System (6 hours)
The Requirements Environmental Management System Standard, which is an approach based on industrialization and sustainability, application methods of the standard for effective environmental management
ISO 10002: 2018 Customer Satisfaction Management Standard (6 hours)
The requirements of the Customer Satisfaction Management standard which has been developed to ensure and develop customer focus and ensure its sustainability, application methods of the standard for effective Satisfaction management
ISO 22000: 2018 Food Safety Management System (6 hours)
Bearing in mind the fact that food safety is the criterion of “Business Quality” beyond customer satisfaction, requirements of the Food Safety Standard, application methods for effective Food Safety Management
ISO 50001: 2018 Energy Management System (6 hours)
The requirements of the standard in accordance with energy regulations, its application methods and the determination and development of the relevant legal conditions
ISO 27001: 2018 Information Security Management System (6 hours)
The requirements the Information Security parallel to the standards of the provisions of LPPD, the application methods and sample of system GAP analysis
ISO 22301: 2019 Business Continuity Management System (6 hours)
The requirements that include determining the methods necessary for organizations to ensure business continuity, establishing plans, implementing, operating, monitoring, reviewing, maintaining and protecting, to ensure that they are prepared to mitigate risks, to determine strategies to recover from catastrophic events
Quality Management Process Improvement (6 hours)
At the end of all the trainings received, in order to improve the Quality-Management Process, a workshop where the methods of analysis, measurement, action, risk and opportunities, goals and how to follow them are applied.
Duration of the Program:
102 hours, 17 days